Privacy Policy

*Foreword*

At Ramada by Wyndham Lahore Gulberg II (the “Ramada”) we value you as a guest and recognize your important right to privacy guaranteed under the laws of Pakistan. We want you to be familiar with how we collect, use, and disclose your Data including personal and other data (collectively the “Data”). By using our website, you grant your consent to all contents of the privacy policy detailed hereunder (the “Privacy Policy”).

Data covered by this Privacy Policy

This Privacy Policy illustrates the privacy practices of the Ramada for the data we collect through:

our social media pages; and/or
email messages that we may send you or receive from you; and/or
the data you provide when you visit as a guest at one of our properties to use or inquire about any of our services; and/or
our software applications made available by us for use on or through computers and mobile devices; and/or
other offline interaction.

The data we collect

We collect your Data in accordance with law at different points during your online and offline interaction with us. The Data collected enable us to serve you better. The Data includes, but is not limited to, the following:

Name and father’s/husband’s name
Gender
Date and place of birth
Marital status
Postal address
Telephone number
Email address
Credit and debit card details or other payment data
Language preference
Nationality, passport, visa, or other government-issued identification data
Membership or loyalty program data (including co-branded payment cards, travel partner program affiliations)
Employer details
Travel itinerary, tour group activity data
Prior guest stays or interactions, goods and services purchases, special service and amenities requests
Social media account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts.
Images and video and audio data via:
(a) security cameras located in public areas, such as hallways and lobbies, in our properties; and
(b) body-worn cameras carried by our loss prevention officers and other security personnel

We may also collect information about your preferences that we use to make your experience at Ramada more enjoyable, including information about your interests and other relevant information about you that we learn during your stay. This may include your feedback about our services, specific dietary or health instructions to ensure your wellbeing. We may also include your personal preferences that may include your special anniversaries (such as birthday or wedding anniversary), activities you prefer to take part while staying with us, and your hobbies. Personal preferences may also include details about who you usually travel with, their relationship to you, and your marital status.

If you submit any personal data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Policy.

Cookies and other data

We may also collect any other data that we may deem important for better provision of our services to you. Any such data will be collected with a prior notice to the guest and with the guest’s consent. This other data generally does not include your personal identity, however, if in any case it does, we will treat it as personal data under this Privacy Policy. Other data may include:

Data collected through your browser or automatically through your device e.g., Computer type, MAC address, screen resolution, operating system details, device details, language, internet type, browser type etc.
Data collected through your use of our application such as app usage data, any data other data that can be used to ensure that our online services function properly. We may also collect mobile device advertising identifiers to enhance and personalize your experience and deliver relevant products, content, or ads to show you on our website, apps, or external advertising etc.
Cookies: Cookies are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on our online services, pages visited, referring URL, language preferences, and other aggregated traffic data. Cookies include:

Functional cookies used to obtain data for security purposes, facilitate navigation, display content more effectively, collect statistical data, to personalize your experience while using our online services and identify your computer to assist your use of our online services.
Statistical cookie data about use of the online services to continually improve design and functionality, understand how they are used, and assist us with resolving questions.
Advertising cookies to enable us to know your advertisement preferences and personalize your experience while using our online services in this regard.

Uses and disclosures

Ramada will act as the sole owner of the Data collected. We will use and disclose Data as we believe to be necessary or appropriate. This use will include, but not limited to, the following:

to comply with applicable law, including laws outside your country of residence; and
to comply with legal process; and
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; and
to enforce our terms and conditions; and
to protect our operations, such as in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Ramada, assets or stock (including any bankruptcy or similar proceedings); and
to protect the rights, privacy, safety, or property of Ramada, you, or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

*Disclaimer*

The information contained in this website is published in good faith and for general information purposes only. The information is provided by Ramada and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, Ramada takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
All content on this website is copyright of the website’s owner and all rights are reserved.